Family Mediator Website Terms and Conditions

01 / Terms & Conditions

Where these access conditions apply

These terms concern access to the Family Mediator website and the general information presented on it. They explain how to read the descriptions, use the contact route and distinguish a website enquiry from a service agreement. Reading a page does not make you a mediation client or establish that any particular service has been accepted. Individual arrangements require direct discussion and agreement.

The website presents information under the name Family Mediator. If you are considering a paid service, establish the identity of the contracting provider and the applicable service terms before committing. These pages do not supply a company number, business premises or professional registration details. A familiar trading name should not be treated as confirmation of legal identity or a particular qualification.

The terms should be read in the context of the service being considered and any rights that apply by law. They do not remove statutory consumer protections or replace conditions explained for a specific appointment. If an apparent inconsistency affects your decision, ask for clarification before agreeing rather than assume that a general website statement answers the point.

02 / Terms & Conditions

Use descriptions within their proper context

Page content explains family mediation in general terms. It does not assess your circumstances, recommend a financial outcome or advise you about your individual legal position. A description of an approach is not a promise that it will be suitable for every family. Assessment, the issues involved and the ability of participants to take part all matter.

Examples illustrate questions that may arise. They do not prescribe a parenting pattern, establish an entitlement or identify the correct division of money or property. Similar facts can have different implications in different circumstances. Obtain independent legal or other specialist advice where you need to understand your position before acting on information or accepting a proposal.

References to possible benefits describe aims and possibilities rather than guaranteed outcomes. Mediation may clarify issues without producing agreement, and a process may need to pause or end. No result, number of sessions or overall duration is promised here. Do not interpret reassuring language as a guarantee that difficult circumstances can be resolved through this service.

03 / Terms & Conditions

Telephone contact does not create a reservation

The contact number is 0330 010 0028. Telephone links ask a compatible device to initiate a call. They do not:

• Submit an appointment request
• Transmit a family history
• Take payment
• Reserve a diary slot

The website has no booking calendar or online payment facility. Any appointment needs to be discussed and agreed directly.

Before accepting an appointment, clarify its:

• Purpose
• Format
• Participants
• Charge
• Confirmation arrangements

If a proposed time is provisional, establish what needs to happen before it becomes agreed. You are responsible for considering whether the arrangement is workable for you, including access needs and the ability to take part privately. Raise relevant concerns before relying on the proposed format.

Where you are enquiring for another person, explain your role. Your enquiry does not establish that person's consent to participate or authorise disclosure of their information. Likewise, providing another person's details does not settle how or whether they should be contacted. Those questions require appropriate permissions, assessment and communication arrangements.

04 / Terms & Conditions

Agree the financial and cancellation details separately

No tariff or funding eligibility is established by these website terms. Ask for a clear explanation of any proposed fee, what it covers and whether later work has separate charges. Confirm whether amounts are per participant, per appointment or for a defined piece of work. A description of one stage must not be assumed to include every later stage.

Before committing, understand:

• Payment timing
• Rescheduling
• Cancellation
• Any refund arrangements

Applicable consumer cancellation rights depend on the contract and circumstances and must be respected. A general description of mediation does not remove those rights. If a service is proposed to start during a cancellation period, the relevant request, information and consequences need to be dealt with lawfully.

Any service-specific conditions should be available for consideration before agreement. If a charge or restriction is unclear, request an explanation. Do not rely on an assumed free meeting or an assumed funding scheme. These terms do not authorise unannounced charges or allow a provider to disregard the rights and remedies available to a consumer.

05 / Terms & Conditions

Participation requires continuing attention to suitability

The suitability of mediation depends on circumstances and may change. Concerns about intimidation, safeguarding, privacy or the ability to make decisions freely should be raised through an appropriate private discussion. A meeting format cannot guarantee safety simply because people are in separate rooms or participating online. Assessment remains relevant throughout the process.

Participants should provide relevant information accurately and identify uncertainty where they cannot confirm something. They should not use the service to threaten others, obtain private information improperly or misrepresent another person's willingness. The mediator's role is to support an appropriate process, not to provide an opportunity for pressure outside it.

An enquiry does not change a court deadline, vary an existing order or replace emergency assistance. If urgent action or individual legal advice is required, arrange that separately. No part of these terms requires you to continue a discussion in unsafe circumstances or to agree to a proposal you do not understand.

06 / Terms & Conditions

Distinguish discussion records from legal instruments

A summary, working option or record of a mediation conversation is not automatically a legally enforceable settlement. Its meaning depends on its purpose, wording and context. Ask what a proposed document records, who it is intended for and whether further advice or formal steps are needed before relying on it.

Financial agreements may require legal advice and a court-approved order to become legally binding. Parenting arrangements can also raise legal questions that require advice about the circumstances. A mediator does not decide the case in the way a court does, and these website terms do not promise a court's approval of any proposal.

Before sharing a record with someone outside the process, understand the relevant confidentiality arrangements and any restrictions. Information disclosed for one purpose should not be assumed to be available for every other purpose. A personal note about a call does not replace an agreed appointment confirmation or create a service obligation that was never accepted.

07 / Terms & Conditions

Access the pages and artwork responsibly

Use the website lawfully and without interfering with other people's access. Do not attempt to damage its operation, gain unauthorised access or introduce harmful material. A technical fault does not authorise you to exploit information or functions that were not intended to be accessible. Raise a concern through the telephone contact route where appropriate.

The site contains written content, design and illustrative artwork. Viewing a page or opening a full-size image does not transfer ownership or grant unrestricted rights to republish it. Any use remains subject to applicable intellectual property law and lawful exceptions. The website makes no claim to override rights that the law gives you.

Artwork explains topics visually and is not a document for recording your own case. Do not treat a diagram as a personalised plan or an instruction to disclose information. Full-size image links open local website assets. The page navigation and telephone links are provided to support access, rather than to certify a third party's services or content.

08 / Terms & Conditions

Allow for technical limits and later changes

Website access can be affected by device settings, network conditions or technical maintenance. The pages do not promise uninterrupted availability or compatibility with every device. If you cannot use a link or understand content because of an access difficulty, call to explain the practical problem and ask what assistance can be considered.

Content may change as the website is revised. A saved or printed page can become out of date, particularly when it describes practical arrangements that require direct confirmation. Check the relevant details before relying on them for a new decision. A later website revision does not retrospectively replace rights or service terms that already apply to an agreed contract.

Reasonable care is needed when using any general information. The legal consequences of your actions depend on your own circumstances and applicable law. These terms do not exclude liability where exclusion would be unlawful, including liability for fraud or for death or personal injury caused by negligence, and do not restrict other liability that cannot lawfully be restricted.

09 / Terms & Conditions

Ask about rights, interpretation and concerns

If you have a question about these conditions, call and identify the provision or practical issue you want explained. If your concern relates to an agreed service, ask which service terms and complaints procedure apply. Keep the distinction between a website explanation and the actual arrangement in view when describing what happened.

Nothing here prevents you from using statutory remedies or obtaining independent advice. A general request to discuss a concern does not impose an exclusive dispute route or remove a right to seek help elsewhere. No particular court jurisdiction is imposed by these website conditions in a way that overrides mandatory consumer protections.

These conditions were updated on 3 November 2026. Revisions may be made to explain changes to the website or clarify its use. The date identifies this text; it is not evidence of professional certification or individual advice. Questions about an appointment, a charge or a legal consequence still need to be addressed in their specific context.